Airtel Madagascar

Incident Report for Angaza

Resolved

This incident has been resolved.

Posted Nov 24, 2021 - 22:46 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 24, 2021 - 22:41 PST

Identified

Airtel Madagascar payments are going to ambiguous state on the organization's mobile money wallets. This is due to an expired SSL certificate on Airtel servers. We are in contact with the Airtel team to ensure they update them. Use statement upload functionality to upload the payments by editing the status from ambiguous to success and settle them manually with Airtel to remove them from the ambiguous state. Also, advise customers who can pay using alternative payment methods to do so until this issue is resolved.

Posted Nov 24, 2021 - 09:35 PST

This incident affected: Regional Status (Madagascar).