Monitoring - Due to a government-imposed cellular data block in Myanmar, metered GSM devices cannot collect usage data or remotely activate. Metered devices in Myanmar must use keycodes for activation for the foreseeable future.
Sep 29, 09:57 PDT
Identified - We have confirmed with the carrier partner that cellular internet/data traffic is blocked by the government in Myanmar.
Sep 29, 05:47 PDT
Investigating - GSM devices in Myanmar are unable to connect to the data network, preventing usage data collection and remote activations.
Sep 28, 06:58 PDT
Global Status Operational
Angaza Energy Hub ? Operational
Angaza Activator ? Operational
Other PAYG Services ? Operational
Regional Status Degraded Performance
Uganda ? Operational
Myanmar ? Degraded Performance
Sierra Leone ? Operational
Kenya ? Operational
Tanzania ? Operational
Senegal ? Operational
Nigeria ? Operational
Rwanda ? Operational
DR Congo ? Operational
Benin ? Operational
Madagascar ? Operational
Mozambique ? Operational
Zimbabwe ? Operational
Philippines ? Operational
Zambia ? Operational
India ? Operational
Malawi ? Operational
Mali ? Operational
Côte d'Ivoire ? Operational
Somalia ? Operational
Namibia ? Operational
Pakistan ? Operational
Panama ? Operational
Nicaragua ? Operational
Ghana ? Operational
Papua New Guinea ? Operational
Haiti ? Operational
South Africa ? Operational
Burkina Faso ? Operational
Vanuatu ? Operational
Peru ? Operational
Nepal ? Operational
Chad ? Operational
Ethiopia ? Operational
Indonesia ? Operational
Chile ? Operational
Togo ? Operational
Cameroon ? Operational
Guatemala ? Operational
Liberia ? Operational
Burundi ? Operational
Niger ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 6, 2021

No incidents reported today.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021
Completed - The scheduled maintenance has been completed.
Nov 30, 05:00 PST
Verifying - Verification is currently underway for the maintenance items.
Nov 30, 04:51 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 04:00 PST
Scheduled - We will be adding a new Orange subnet to the VPN connection, during this time Orange mobile money payments will be affected.
Nov 30, 03:54 PST
Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Resolved - This incident has been resolved.
Nov 24, 22:46 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 22:41 PST
Identified - Airtel Madagascar payments are going to ambiguous state on the organization's mobile money wallets. This is due to an expired SSL certificate on Airtel servers. We are in contact with the Airtel team to ensure they update them. Use statement upload functionality to upload the payments by editing the status from ambiguous to success and settle them manually with Airtel to remove them from the ambiguous state. Also, advise customers who can pay using alternative payment methods to do so until this issue is resolved.
Nov 24, 09:35 PST
Resolved - This incident has been resolved.
Nov 24, 21:46 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 21:37 PST
Identified - Airtel Tanzania payments are going to ambiguous state on the organization's mobile money wallets. This is due to an expired SSL certificate on Airtel servers. We are in contact with the Airtel team to ensure they update them. Use statement upload functionality to upload the payments and settle them manually with Airtel to remove them from the ambiguous state. Also, advise customers who can pay using alternative payment methods i.e Tigo and Vodacom to do so.
Nov 24, 09:31 PST
Nov 23, 2021
Resolved - This incident has been resolved.
Nov 23, 11:52 PST
Monitoring - We currently monitoring a database issue which resulted in degraded service performance from 18:46 UTC to 19:06 UTC.
Nov 23, 11:26 PST
Nov 22, 2021

No incidents reported.