Update - Omnivoltaic has identified the causes of the issues and is actively working to resolve each of them. Unfortunately, we expect to continue experiencing issues for the next several days.
We have identified each customer experiencing the issues, and you do not need to open any additional tickets for this. As we make changes to impact this issue, we will post both here and in any open tickets for your awareness.
Please avoid repeatedly generating “Reset Codes” as it may exacerbate the situation, making the resolution more challenging. If you encounter any code generation errors (*External Service Problem. Please contact the device manufacturer and provide the following: PAYG ID: xxx; serial number: xxx *), please report them immediately to Omnivoltaic with essential device details such as itemID and reported history.
Oct 02, 2023 - 01:15 PDT
Update - In partnership with Omnivoltaic, we've made some updates to reduce the number of errors and are monitoring. We are continuing to work with them on outstanding issues.
Sep 26, 2023 - 11:14 PDT
Update - We are continuing to work with the device manufacturer to resolve keycode generation issues.
Sep 21, 2023 - 09:43 PDT
Monitoring - This incident is affecting a subset of Omnivoltaic devices, we have a work around in place until the fix is available.
Sep 15, 2023 - 06:52 PDT
Identified - We're working on resolving the issue with the Omnivoltaic team. We'll update you when a fix will be deployed.
Sep 15, 2023 - 06:05 PDT
Investigating - Angaza has been unable to retrieve keycodes from the Omnivoltaic API which means that payments cannot be completed for these devices. We have alerted Omnivoltaic and are standing by.
Sep 11, 2023 - 10:51 PDT