Update - Omnivoltaic has identified the causes of the issues and is actively working to resolve each of them. Unfortunately, we expect to continue experiencing issues for the next several days.
We have identified each customer experiencing the issues, and you do not need to open any additional tickets for this. As we make changes to impact this issue, we will post both here and in any open tickets for your awareness.
Please avoid repeatedly generating “Reset Codes” as it may exacerbate the situation, making the resolution more challenging. If you encounter any code generation errors (*External Service Problem. Please contact the device manufacturer and provide the following: PAYG ID: xxx; serial number: xxx *), please report them immediately to Omnivoltaic with essential device details such as itemID and reported history.
Oct 02, 2023 - 01:15 PDT
We have identified each customer experiencing the issues, and you do not need to open any additional tickets for this. As we make changes to impact this issue, we will post both here and in any open tickets for your awareness.
Please avoid repeatedly generating “Reset Codes” as it may exacerbate the situation, making the resolution more challenging. If you encounter any code generation errors (*External Service Problem. Please contact the device manufacturer and provide the following: PAYG ID: xxx; serial number: xxx *), please report them immediately to Omnivoltaic with essential device details such as itemID and reported history.
Oct 02, 2023 - 01:15 PDT
Update - In partnership with Omnivoltaic, we've made some updates to reduce the number of errors and are monitoring. We are continuing to work with them on outstanding issues.
Sep 26, 2023 - 11:14 PDT
Sep 26, 2023 - 11:14 PDT
Update - We are continuing to work with the device manufacturer to resolve keycode generation issues.
Sep 21, 2023 - 09:43 PDT
Sep 21, 2023 - 09:43 PDT
Monitoring - This incident is affecting a subset of Omnivoltaic devices, we have a work around in place until the fix is available.
Sep 15, 2023 - 06:52 PDT
Sep 15, 2023 - 06:52 PDT
Identified - We're working on resolving the issue with the Omnivoltaic team. We'll update you when a fix will be deployed.
Sep 15, 2023 - 06:05 PDT
Sep 15, 2023 - 06:05 PDT
Investigating - Angaza has been unable to retrieve keycodes from the Omnivoltaic API which means that payments cannot be completed for these devices. We have alerted Omnivoltaic and are standing by.
Sep 11, 2023 - 10:51 PDT
Sep 11, 2023 - 10:51 PDT
Global Status
Operational
Angaza Energy Hub
?
Operational
Angaza Activator
?
Operational
Other PAYG Services
?
Operational
Regional Status
Operational
Uganda
?
Operational
Myanmar
?
Operational
Sierra Leone
?
Operational
Kenya
?
Operational
Tanzania
?
Operational
Senegal
?
Operational
Nigeria
?
Operational
Rwanda
?
Operational
DR Congo
?
Operational
Benin
?
Operational
Madagascar
?
Operational
Mozambique
?
Operational
Zimbabwe
?
Operational
Philippines
?
Operational
Zambia
?
Operational
India
?
Operational
Malawi
?
Operational
Mali
?
Operational
Côte d'Ivoire
?
Operational
Somalia
?
Operational
Namibia
?
Operational
Pakistan
?
Operational
Panama
?
Operational
Nicaragua
?
Operational
Ghana
?
Operational
Papua New Guinea
?
Operational
Haiti
?
Operational
South Africa
?
Operational
Burkina Faso
?
Operational
Vanuatu
?
Operational
Peru
?
Operational
Nepal
?
Operational
Chad
?
Operational
Ethiopia
?
Operational
Indonesia
?
Operational
Chile
?
Operational
Togo
?
Operational
Cameroon
?
Operational
Guatemala
?
Operational
Liberia
?
Operational
Burundi
?
Operational
Niger
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance